When something feels off, pause
Legitimate banks, CRA, Microsoft, and Apple do not call demanding gift cards, wire transfers, or remote access to “fix a virus.” If someone pressures you to act in the next ten minutes, that is the scam — not an emergency.
The Repair Factory helps Nelson residents and remote clients after fraud attempts: securing devices, checking whether malware was installed, recovering email access, and walking through what to tell your bank.
What we help with
Tech-support scams and remote-access tools left on your PC or Mac
Phishing emails and texts that steal passwords or payment details
Browser pop-ups that lock the screen and demand a phone number
Account takeovers — email, Facebook, or banking apps acting strangely
Setting up two-factor authentication, password managers, and safer defaults
After a scam — what to do first
Hang up, close the browser, and do not send money. Call your bank from the number on your card — not a callback from the caller. Change passwords from a device you trust, starting with email.
Bring the computer in or book remote support if you let someone connect remotely. We remove their software, check for keyloggers, and help you rebuild confidence in the machine before you bank on it again.