.rf-ticket-update {
  --rf-tu-ink: #1a1a18;
  --rf-tu-muted: #5c5a54;
  --rf-tu-line: #d8d4cb;
  --rf-tu-panel: #ffffff;
  --rf-tu-accent: #c45c26;
  --rf-tu-accent-ink: #ffffff;
  --rf-tu-ok: #1f6b4a;
  --rf-tu-err: #9b2c2c;
  --rf-tu-radius: 14px;
  --rf-tu-shadow: 0 18px 40px rgba(26, 26, 24, 0.08);
  color: var(--rf-tu-ink);
  font-family: "DM Sans", system-ui, sans-serif;
  max-width: 40rem;
  margin: 0 auto;
}

.rf-ticket-update * {
  box-sizing: border-box;
}

.rf-tu-panel {
  background: var(--rf-tu-panel);
  border: 1px solid var(--rf-tu-line);
  border-radius: var(--rf-tu-radius);
  box-shadow: var(--rf-tu-shadow);
  padding: 1.5rem;
}

.rf-tu-lede {
  margin: 0 0 1.25rem;
  color: var(--rf-tu-muted);
  font-size: 1.02rem;
  line-height: 1.55;
}

.rf-tu-form {
  display: grid;
  gap: 1rem;
}

.rf-tu-field {
  display: grid;
  gap: 0.4rem;
}

.rf-tu-field label {
  font-size: 0.92rem;
  font-weight: 650;
  letter-spacing: 0.01em;
}

.rf-tu-field input {
  width: 100%;
  border: 1px solid var(--rf-tu-line);
  border-radius: 10px;
  padding: 0.75rem 0.9rem;
  font: inherit;
  color: inherit;
  background: #fff;
}

.rf-tu-field input:focus {
  outline: 2px solid color-mix(in srgb, var(--rf-tu-accent) 45%, transparent);
  outline-offset: 1px;
  border-color: color-mix(in srgb, var(--rf-tu-accent) 55%, var(--rf-tu-line));
}

.rf-tu-hp {
  position: absolute !important;
  left: -10000px !important;
  width: 1px !important;
  height: 1px !important;
  overflow: hidden !important;
}

.rf-tu-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.75rem;
  align-items: center;
  margin-top: 0.25rem;
}

.rf-tu-submit {
  appearance: none;
  border: 0;
  border-radius: 999px;
  background: var(--rf-tu-accent);
  color: var(--rf-tu-accent-ink);
  font: inherit;
  font-weight: 700;
  padding: 0.8rem 1.35rem;
  cursor: pointer;
  transition: transform 160ms ease, filter 160ms ease;
}

.rf-tu-submit:hover:not(:disabled) {
  filter: brightness(1.05);
  transform: translateY(-1px);
}

.rf-tu-submit:disabled {
  opacity: 0.65;
  cursor: wait;
}

.rf-tu-status {
  min-height: 1.4rem;
  font-size: 0.95rem;
  color: var(--rf-tu-muted);
}

.rf-tu-status[data-tone="error"] {
  color: var(--rf-tu-err);
}

.rf-tu-status[data-tone="ok"] {
  color: var(--rf-tu-ok);
}

.rf-tu-result {
  margin-top: 1.25rem;
  display: none;
}

.rf-tu-result.is-open {
  display: block;
  animation: rf-tu-rise 280ms ease;
}

@keyframes rf-tu-rise {
  from {
    opacity: 0;
    transform: translateY(8px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

.rf-tu-result-head {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem 1rem;
  align-items: baseline;
  margin-bottom: 0.85rem;
}

.rf-tu-result-head h3 {
  margin: 0;
  font-size: 1.2rem;
  font-weight: 700;
}

.rf-tu-badge {
  display: inline-block;
  font-size: 0.78rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  padding: 0.28rem 0.55rem;
  border-radius: 999px;
  background: color-mix(in srgb, var(--rf-tu-accent) 14%, #fff);
  color: color-mix(in srgb, var(--rf-tu-accent) 80%, #1a1a18);
}

.rf-tu-subject {
  margin: 0 0 1rem;
  color: var(--rf-tu-muted);
  line-height: 1.5;
}

.rf-tu-timeline {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 0.85rem;
}

.rf-tu-update {
  border-left: 3px solid color-mix(in srgb, var(--rf-tu-accent) 55%, var(--rf-tu-line));
  padding: 0.15rem 0 0.15rem 0.9rem;
}

.rf-tu-update time {
  display: block;
  font-size: 0.82rem;
  color: var(--rf-tu-muted);
  margin-bottom: 0.25rem;
}

.rf-tu-update p {
  margin: 0;
  white-space: pre-wrap;
  line-height: 1.5;
}

.rf-tu-empty {
  margin: 0;
  color: var(--rf-tu-muted);
}

.rf-tu-help {
  margin: 1.1rem 0 0;
  font-size: 0.92rem;
  color: var(--rf-tu-muted);
}

.rf-tu-help a {
  color: inherit;
  font-weight: 650;
}

@media (max-width: 640px) {
  .rf-tu-panel {
    padding: 1.15rem;
  }

  .rf-tu-submit {
    width: 100%;
  }
}